Sikhwal Multi Services Pvt. Ltd.
Effective Date: 20/01/2024
Last Updated: 15/11/2025

Welcome to SIKHWAL MULTISERVICES PVT. LTD. (SIKHWAL) (“Company”, “we”, “our”, or “us”). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website, services, or any related platforms (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information to provide and improve our Services.

a. Personal Information Information that can identify you, such as:

• Name
• Email address
• Phone number
• Any other contact or identification details you provide

b. Financial Information Details related to transactions and payments made through our platform, including:

• Payment history
• Transaction records
• Billing details

(We do not store sensitive payment information such as full credit/debit card numbers; these are handled securely by our payment service providers.)

c. Usage Information Information about how you interact with our Services, such as:

• Pages viewed
• Features accessed
• Device information
• IP address
• Browser type and version
• Date and time of visits

2. How We Use Your Information

We use your information for legitimate business purposes, including to:

• Provide, operate, and maintain our Services
• Process and manage payments, transactions, and orders
• Enhance, improve, and personalize user experience
• Communicate updates, notifications, or service-related information
• Protect against fraud, unauthorized access, or security threats
• Comply with legal obligations and regulatory requirements

3. How We Protect Your Information

We implement industry-standard security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• Encryption technologies
• Secure access controls
• Restricted data access to authorized personnel only
• Regular monitoring and auditing of our systems

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.

4. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

a. Service Providers With trusted third-party partners who assist us in operating our Services, such as:

• Payment processors
• Technical support providers
• Analytics or hosting services

These partners are contractually obligated to maintain confidentiality and use your information only for the services they provide.

b. Legal and Regulatory Compliance We may disclose your information if required to do so by law or in response to:

• Court orders
• Government requests
• Legal investigations
• To protect our rights, users, or the public

5. Your Rights

Depending on applicable laws, you may have the right to:

• Access the personal information we hold about you
• Update or correct inaccurate or incomplete information
• Request deletion of your personal data, subject to legal limitations
• Restrict or object to processing of your information
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at: help.smplraj@gmail.com

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance user experience
• Remember your preferences
• Analyze website usage and performance

You may manage cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our Services.

7. Changes to This Privacy Policy

We may revise or update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be posted on our website with an updated “Last Updated” date

Your continued use of our Services after such changes signifies your acceptance of the updated policy.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
📧 help.smplraj@gmail.com